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Customer Experience


Genesys

 » Customer Experience


"Everyone has benefitted with GP from Genesys. From telesales and purchasing, to admin staff and the fulfillment people in the warehouse, they are all aware of our entire business process, and how their actions and decisions affect other departments. Everything just runs a whole lot smoother."
"Transferring to a new Microsoft Partner can be a difficult decision, but with the improved service levels and the immediate impact on our bottom line we know we made the right decision in moving to Genesys...painless transfer process, reduced cost of ownership, and a single point of contact who knows our business."
Customer Pain Sheets
Finance Manager - Retail Sales and Distribution Frustrated with overseas Dynamics GP support desk

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Director - Multiples Distribution Replacement of bespoke software. Upgrade of Dynamics GP

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Financial Controller - Industrial Manufacturing Transfer of Business Unit to Dynamics GP

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Operations Manager - Bulk Distribution Cost effective EDI solution with defined ROI

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Warehouse Manager - Consumer Goods Repak Management

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Credit Control Manager - High Volume Retail Credit Sales Automatic apply of cash receipts from Bank Statement

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Operations Manager - Food Distribution Inventory Management outsourced

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IT Manager - Consumer Products Direct Marketing Integration to Bespoke Front Office system

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Business Unit Manager - Consumer Products Direct Marketing Capturing landed costs at requisition stage

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Sales Manager - High volume manufacturing Calculate sales prices based on stock location

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Finance Manager - Manufacturing and Fulfillment Outsourcing Company Automatic Manufacturing Overhead allocation

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