Pain Sheet 0002
Genesys » Customer Experience » Pain Sheet 0002
Job Title / Industry: IT Manager / Consumer product direct marketing Critical Issue: Integration to Bespoke front office system Reasons: All sales were recorded in an in-house developed telesales system. These sales needed to be co-incidentally recorded in Microsoft Dynamics GP. Additionally, sales staff needed visibility on stock levels. Capabilities Needed: - Create a sales order in GP as the order is being recorded in the front office system
- Create a customer account automatically in GP
- Create a payment schedule in GP detailing when scheduled payments come due.
- Record Credit Card / Bank Direct Debit details
- Create Credit Card / Direct Debit export files for transmission to banks.
What we provided: - Real time processing the above utilising eConnect, SQL and Dexterity developments.
- Real time stock levels and pricing available to telesales staff while they are taking orders.
Result: - Elimination of user intervention in cash collection and invoice matching.
- Increased efficiency in inventory purchasing due to the ability to closely manage the fulfilment of sales orders.
- 6 Month ROI based on increased efficiency in order processing cycle
Genesys are a Microsoft Certified Business Solutions Partner that helps stabilise evolving companies - We have a single business focus - create organisational room through implementing, supporting and developing for Microsoft Dynamics GP. |
